FAQ

WHAT IS YOUR RETURN POLICY?

Due to the nature of underwear and for hygienic reasons (used underwear is gross), Lindevil does not accept returns or exchanges on underwear. This includes both men's and women's underwear styles. Bras and apparel can be exchanged or returned within 14 days of receipt of item, and must have original tags still attached. 

To begin the exchange or return process, send us an E-mail.

WHAT SIZE SHOULD I GET?

Every item has a size chart in both inches and cm below the product description. Use a measuring tape and match your measurements with those in the chart to determine which size will be the best fit. 

HOW LONG WILL IT TAKE TO GET MY ORDER?

Check out the Shipping page to see delivery estimates.

WHAT SHIPPING SERVICE DO YOU USE?

Canada Post

DO YOU SHIP TO MY COUNTRY?

Lindevil ships worldwide.

IS MY PACKAGE TRACKED?

Your package will only be sent with tracking if you select that option at checkout.

HOW MUCH DOES SHIPPING COST?

Exact shipping rates are calculated at checkout (and vary based on weight), however the average rate tends to be around $10 CAD.

WHAT IS THE ORDER PROCESSING TIME?

As all of our products are made by hand and to order, the processing time is 3-5 business days. This allows our seamstresses adequate time to make your items.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

PayPal and all major credit cards.