FAQ

WHAT IS YOUR RETURN POLICY?

Due to the nature of underwear and for hygienic reasons (used underwear is gross), Lindevil does not accept returns or exchanges on underwear. This includes both men's and women's underwear styles. Bras and apparel can be exchanged or returned within 14 days of receipt of item, and must have original tags still attached. 

To begin the exchange or return process, send us an E-mail.

WHAT SIZE SHOULD I GET?

Every item has a size chart in both inches and cm below the product description. Use a measuring tape and match your measurements with those in the chart to determine which size will be the best fit. 

WHY DO SOME ITEMS ONLY COME IN S,M,L?

Some of our products have an oversized or loose fit, allowing for a lot of wiggle room. For example, someone who is a standard size XS, S, or M could fit into the small size windbreaker.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Check out the Shipping page to see delivery estimates.

WHAT SHIPPING SERVICE DO YOU USE?

Canada Post

DO YOU SHIP TO MY COUNTRY?

Lindevil ships worldwide.

HOW MUCH DOES SHIPPING COST?

Shipping rates are calculated at checkout.

WHAT IS THE ORDER PROCESSING TIME?

As all of our products are made by hand and to order, the processing time is 3-10 business days. This allows our seamstresses adequate time to make your items.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

Paypal and all major credit cards.